No matter what articles, reviews you read bet365 are among the biggest online bookmakers in the world, fact and as such one would have high expectations of their customer services in order to satisfy their vast customer base. So let us take a look and I will share some experiences gained from contacting the customer support service.
To begin with, the bet365 customer support is advertised as being available 24/7, 365 days a year, which is very important since the company has clients reportedly in more than 200 countries. Current and new clients can apparently contact the customer service via live chat, email, call back service, free telephone number, fax and regular posts. Obviously, I cannot vouch for the 24/7 but I have contacted them varying times throughout the day on different days of the week including Sunday and Public Holidays, using all but fax and postal methods, with no hassle.
I found contacting the bet365 customer support centre when needed was very easy via the “Contacts” menu on the homepage of the site. Whether you have difficulties when you want to place a bet or you can not withdraw the amount of money you would like, you should always contact customer support – I certainly do.
The freephone telephone numbers are an option I find very pleasing as personally, I get even more frustrated when seeking answers in the knowledge that I am also paying for the call – conspiracy theories to boot. If you have any questions or problems placing your bet, and you do not have the opportunity to use the Live Chat option, calling I found was the fastest way to receive the answers I was searching for. As a conclusion, I can state that the telephone-based customer support of bet365 was fast, knowledgeable and above all provided answers to my questions.
The Live Chat function of bet365 Customer Support is a great feature and in my experience not seen very often at online bookmakers. I was able with its help to ask my questions and raise my issues directly with someone from the customer service team. There is no doubt in my mind, that the Live Chat option of bet365 is one of the main reasons the bookmaker is held in such a high regard by its clients. As with the other contact methods of bet365, the Live Chat option is advertised as available 24/7 which certainly made it my preferred way of contacting customer support. Customer support and live chat, and the site, on the whole, are in many languages, I only communicated in English but have not seen anything to suggest that the high standard I experienced was not to be attained in the other available languages.
I found Customer support to be very professional no matter on what method of communication I used.
Finding the contact information is very easy, once you are logged in your account. Directly after that, you can start a conversation via the live chat. If you are not in a hurry, you can use email or the regular posts option. Of course, you can call support service. If so, keep in mind that the telephone number is free, so you will not be charged a penny.
With the interactive system that bet365 have developed, placing a bet is made very easy. Furthermore, if you somehow, whenever you experience any kind of difficulty, regardless if it comes to betting, withdrawing or any other issue, I found you can always rely on the professionals that work in customer support. A great big thumbs up from me.