Ladbrokes offer a range of bonus codes for all live casino games and slots, card games as well as for bingo and sports bets. Some are only available for customers opening new accounts and some might be for a limited time period. Any Ladbrokes Bonus Code is advertised in the media and on their website. Existing Ladbrokes customers can choose to be notified directly but they must supply an up-to-date email address and mobile number. All promotional bonus codes are subject to slightly different terms and conditions. Generally, applicants interested in taking advantage of these codes should be 18 or over, be a UK resident and meet the wagering requirements. If they do not, then they will not be eligible for the cash bonus. Also, customers should check that there are no restrictions about their payment methods.
Max. Bonusup to20 £
Free bets are available for both new and existing Ladbrokes customers. New customers can use the promo code 20FREE when they register for an account. Under the conditions of the offer, they cannot use Moneybookers, Paysafe, Paypal, Neteller or Skrill to deposit the money and they must deposit a minimum of £5. Once they place their bet, they will receive a matched bet up to a maximum of £20. They can wager on any sport but the odds must be 1.50 or greater and for single line accumulators, each individual event must have these odds. Also, free bets cannot be used for tote or pools. The free bet must be used within 14 days of its deposit into the customer’s account and the qualifying bet must be placed within 14 days. There is no cash return if customers do not abide by these terms.
Regular Ladbrokes customers are offered a Loyalty Bonus although the way it operates depends on the game they play. For those who place bets on sports events, there is a Daily Odds Boost on selected races for the first £200 of their stake. Customers can access this scheme through the ‘My Account’ section when they log in and are entitled to one per day.
For games like bingo, the loyalty scheme involves collecting bonus points. The more customers play, the more points they can accumulate. These bonus points can be converted into cash. Bingo On the House Rewards start at 150 points = 50p and gradually increase until they reach 30 points = 50p at the highest level.
At Ladbrokes casino, players can also collect complementary points. They receive 1 point for every £10 turnover. To convert their complementary points into cash, they should click on their ‘Casino Account’ and access ‘Summary’. They then enter their complementary points and click on ‘Convert to Cash’. The Poker loyalty programme is called the VIP Club and allows players to earn Status Points for taking part in cash games and real money tournaments. These points can be exchanged for rewards such as tournament tokens and extra bonuses. The more points that players earn, the higher their status taking them from ‘Short Stack’ (or amateurs) to the VIP level of ‘Legends’. Status Points can be redeemed at the rate of 16 points to the £1.
Ladbrokes operates a ‘Refer a Friend’ scheme. There are no limitations about how many friends customers can put forward as new referrals and for each one, the referee receives a bonus of £10. To take part in the scheme, existing customers supply a friend’s email address, declare their friend is over 18 and wishes to receive an invitation to open a new account at Ladbrokes. Their friend joins using the link and the ‘Refer a Friend’ promo code provided in the email from Ladbrokes. Once they deposit and place a single bet of £10 on any sporting event, they will receive a Welcome Bonus while the existing customer also receives their £10 bonus.
There are a number of bonuses on offer for customers who wish to visit Ladbrokes casino. Customers who register for a new casino account are entitled to a £50 Welcome Bonus when they stake a minimum of £10 on qualifying Casino or Slot game. To take advantage of the offer, new customers should click ‘Buy-in’ on the promotional page without the necessity to use any bonus code. The wagering requirements are 40 times the value of the deposit and the bonus combined. It can be used for Ladbrokes casino and slots but is not valid for Live Casino, poker or bingo games nor for double options. To withdraw their money and not to forfeit this cash offer, customers must abide by the wagering requirements. They are 40 times the value of the deposit and the bonus combined and must be met within 30 days. Some games make a lower contribution to these requirements.
The Live Casino Welcome Offer is a separate scheme. Customers should log into their account and deposit £10-£100 with the cashier using the promo code LIVE. This entitles them to a 100% Welcome Bonus. Over the following 7 days, wagering requirements stipulate that customers should bet 40 times their original stake. Therefore, if they deposited £10, they should wager £400 over this period not to forfeit their bonus. Customers depositing funds via Neteller or MoneyBookers are not eligible for this offer.
There are a number of Poker Bonus schemes available for both new and experienced poker players at Ladbrokes. Existing customers can check for details of bonus schemes if they go to their account and click on ‘Bonus Information’. Customers who register for a new Ladbrokes account to play poker are entitled to a 200% First Deposit Bonus of up to £1,200. The minimum first deposit is £5. The player then has 90 days to accumulate points by playing real money poker games. Every 275 points earned releases £5 of their bonus and this is deposited into their account in 5 equal payments. Any bonus which is unearned after the 90-day period is forfeited. As well as this bonus, customers who sign up earn other perks such as free-roll and tournament tickets.
Ladbrokes offers a Welcome Bonus for customers who open a new account to play bingo. Once they register, their original deposit of £10 is increased to £40. This offer is only available one per customer/household or for people playing from the same electronic device. Upon receipt of their bonus, new players use the ‘Guest Room’ which is exclusively for new players. They have 7 days to play £80 (or double the size of their bonus) so as not to forfeit it.
To ensure quality service when making a complaint, Ladbrokes recommend that customers should make a note of the type of game, the time and description of the problem and if necessary, take a screenshot. They should also supply their username. With this information, the staff at Customer Services are able to access the customer’s betting and gaming history and recent transactions in order to investigate the problem. With their training and experience, the staff can use their discretionary powers to resolve the majority of complaints. However, if the customer is still dissatisfied, their problem can be referred to the Business Support Team. At this stage, they give the customer a Case Reference Number. This allows them to keep track of the investigation by quoting their number when they contact the company.
There are a number of ways that Ladbrokes customers can contact the company with their queries: by email, phone, post or through social media. For customers within the UK, their 0800 number is free of charge. However, the quickest and easiest way to contact the company is through Live Chat. This service is only available to existing Ladbrokes account holders. Once a customer logs into their account, they can click on the phone symbol which is located above the log-in sign. Live Chat is available 24/7 and response times depend on the time of day/year but they average around 2-5 minutes.
With over a century in the gaming industry, Ladbrokes is able to offer customers the benefit of this experience as well as a large variety of games and betting options. There are also a number of Ladbrokes Bonus Codes to meet the needs of both new and existing customers – whatever they prefer to play. For some Bonus Codes, customers should make sure that the bonus is deposited into their account before they place a wager or play. If they do not receive the bonus as they expect, they should contact Customer Services. One common reason why customers do not receive their bonus is because they are not eligible for the promotional offer. The other possibility is that they have not met the wagering requirements or because of their payment method. For this reason, it is essential that customers read the terms and conditions of the bonus before applying. If they’re eligible for the offers, it is worth registering at Ladbrokes to take advantage of the various Bonus Codes, loyalty schemes and extra rewards.